Whether you are deploying a single application, upgrading or doing a whole desktop makeover, it is important that the right training program gets delivered to the appropriate folks.

	Who gets trained and when? Before/after hours; executive briefings; weekdays; weekends? Instructor-Led on-site; web based groups?
	Schedule Floor Support. Floor Support is a critical bridge to training success!  Studies show that users will accept change more readily if they believe they have the support and understanding of management during the change.
	Development and testing of custom instructions on how to handle firm specific upgrade or conversion issues.
	Documentation and/or handouts of application features.  Development and customization of feature sheets, keystroke shortcuts, how-to instructions, etc. There are many creative on-line options available to you to make your project cost effective and use technology you have currently available in your organization today.
	Wrap up and follow up of project. How will we track issues?  How will we plan for updates that result from user group feedback?
	Will there be a centralized "help desk" for follow up questions/comments/problems?
	On-Going Issues:
		How will new hires be introduced to your firm’s system?
		How will new features and updates be rolled out?
		How will we evaluate our success?  And implement any changes that might come from our evaluation?
		How can we work with you going forward?